Customer service is a main differentiator between competitors, and the results are measured in percentage points and seconds. The LearningServer Customer Service Center Suite provides the strategy, critical skills, and competencies to successfully create, manage, and improve the performance of a Customer Service Center.

IntraLearn Software's LearningServer Customer Service Center Suite allows you to seamlessly incorporate eLearning and training into your organization’s daily operations. Users can log-on from any location at any time to take the interactive courses. All user activity (course begin/end, duration, status/completion) is tracked by the software and can be outputted in various reports.

This suite provides a 50-user license out of the box and can be scaled to meet organizational demands with the purchase of user keys.

Courses Range from 1 to 3 hours in duration: ITIL: The Service Desk and Incident Management ITIL: Configuration and Release Management ITIL: Service Level and Capacity Management ITIL: Problem and Change Management ITIL: Continuity and Availability Management ITIL: Financial and Security Management Inbound Call Center Management: Leadership Inbound Call Centers: People Management Performance Metrics for an Inbound Call Center Discovering What Your Customers Want Developing Customer Satisfaction Surveys Customer Satisfaction: Analysis and Implementation Measuring Customer Satisfaction Simulation The Inbound Call Center Inbound Call Center Technology Identifying Your Customer's Expectations Using Surveys to Measure Customer Satisfaction Bridge The Expectations Gap Leading A Customer-Focused Team Managing a Customer-focused Department Simulation The Contact Center and Technical Support Agent Technical Support Essentials Assessing Customer Behavior Technical Support Agent Survival Skills Technical Support Agent Skills Simulation

Ingram Micro SKU: M70478